In a world where there are more questions than answers every leader will need to learn to dance to a different beat. In this insightful book, Jack Duggal has cracked the DNA of Strategy Execution. Ignore these insights at your own peril. Dr. Tony ODriscoll Global Head, DukeCE Labs, Duke Corporate Education Fuqua School of Business, Duke University

DECODE THE DNA OF MANAGEMENT AND STRATEGY EXECUTION IN AN INCREASINGLY TURBULENT WORLD

Just as DNA contains the genetic instructions used in the development and functioning of all living organisms, what if we could decode the elements of management and strategy execution?

This insightful book offers new perspectives on age-old management challenges and illuminates better ways to organize and manage in an increasingly DANCE-world (Dynamic. Ambiguous. Non-Linear. Complex. Emergent). It puts the management DNA under the microscope, and shows how to develop, build and transform organizational project management and PMO capabilities essential for effective strategy execution. It provides a framework to measure what matters with a step-by-step approach to define and measure success and business value.

The DNA of Strategy Execution: Next Generation Project Management and PMO provides innovative insights for organizational project management and PMO. Based on application and learnings from many organizations around the world, this book reveals a playbook for strategy execution that will help you:Decode the core elements of management and strategy execution DNADesign and build next-generation Project/Program Management and PMO platform essential for effective strategy executionPrepare your organization to effectively lead and implement agile transformation and organizational changeImprove organizational project management (OPM) and PMO maturityImprove overall organizational effectiveness and innovation capabilities

Whether you are a part of a startup, or an established incumbent organization, the impact of digitization and disruption requires a rethink and reset of how we organize and manage. This book presents a playbook for effective strategy execution with next-generation Project, Program and PMO capabilities.

JACK S. DUGGAL is a transformational leader and facilitator with a passion to seek and spark different perspectives in how to evolve and grow stronger with the DANCE of organizations and life. His purpose is to inspire and equip people and organizations to make a difference and impact, through transformational strategy-execution in a persistently turbulent world. An internationally recognized expert and top-rated faculty in Strategy-Execution, PMO, Leadership, and Change his next-generation ideas have been adopted and implemented in organizations around the world. Jack is the founder and managing principal of Projectize Group. He works with leading organizations from NASA to Silicon Valley and Governments around the world.

1 INTRODUCTION: STRATEGY EXECUTION IN A DANCE-WORLD 1

Recognize the DANCE: The Need to Rethink and Redesign 3

Which Game Are You Playing? 5

Dealing with Complexity 8

Key QuestionHow to Redesign and Organize for Increasing DANCE and Complexity? 9

The Evolution of Management Focus 10

Agile DANCE and Beyond 12

Approach 13

Question Everything 13

Focus on the Purpose of Business 14

Apps versus Operating System 14

Process versus Behavior 15

Simplicity 16

Holistic 16

Background 17

How Can You Use This Book? 17

2 AGILITY: RIGOR WITHOUT RIGIDITY 19

How to Reframe the Organizational Operating System and Mindset 20

Distinguishing Traditional versus Evolving Approaches 27

What Is Next-Generation Project Management and PMO? 28

Which Quadrant Is Your Organization in Today? 29

How to Achieve Balance 30

Finding Your Sweet Spot 32

Cultivating a Studio 33

How to Design Effective Boundaries 34

Fair Process and Procedural Justice 34

Communities and Collaboration 35

Seven Keys for Effective Project Management and PMO Focus and Results 37

Shaping the Future with Project

Management and PMO 37

Key Takeaways 40

3 DNA OF STRATEGY EXECUTION 43

The Journey of Decoding the DNA 45

Decoding the Other DNA Elements 48

What Is the Big Deal about the DNA of Strategy Execution? 49

The DNA Under the Microscope 52

Developing DNA Intelligence 52

Getting Started: How to Apply the DNA to Project Management or PMO 55

Diagnosing the Pain 55

Stakeholder Empathy Map 56

Identifying the Customer? 57

What are the Roles, Types, Models, Frameworks, and Functions of a PMO? 58

Defining Your PMO 59

Developing aMission/Purpose for Your PMO 60

PMO Frameworks 61

What Type of PMO Approach Is Right for You? 62

Strategy Execution Office 64

Developing DNA Maturity and Intelligence 64

Key Takeaways 66

4 STRATEGY 69

What Is Strategy? 70

Strategy Is Not Planning 71

Whose Fault Is It, Strategy or Execution? 74

What Is the Role of Project, Program, Portfolio, and PMO in Strategy? 74

The DNA Strands of Strategy 75

Strategy as Design 76

How Can the PMO Link Strategy with Execution? 76

Selecting, Prioritizing, and Balancing: Portfolio Management 83

Resource Management: Is It Possible to Defy The Laws of Physics? 88

WhatWill You Say No To? 90

PMOs Role in Portfolio Management 91

Enabling Exploration and Innovation 92

Evaluating Results, Value, and Impact 93

Developing Project Management and PMO Strategy Intelligence 94

Key Takeaways 95

5 EXECUTION 97

What is Execution? 97

Execution versus Strategic Execution 98

Decoding the DNA Strands of Execution 99

People: Developing Strategy Execution Capabilities with the Right Talent 99

Developing Next Generation Talent and Skills 101

Designing Career and Learning and Development Programs 105

Process 105

Tips for Effective Process 107

Process versus Behavior 108

Classifying Processes Provides New Insights for Effective Execution 108

PMO Support and Services Related to Execution 109

Technology: Tools, Systems, Apps, and Bots 110

Types of Project Management and PMO-Related Tools 111

Tools Evaluation Resources 111

Next-Generation Tools with Project

Intelligence (PI) 112

Flow 112

Designing an Adaptive Execution Platform 115

Principles of Design Thinking 116

Designing for Execution Agility 117

Designing a Scalable Adaptive Execution

Platform 118

Assessing andMaturing Execution

Agility 118

Building Execution Intelligence 119

Key Takeaways 120

6 GOVERNANCE 121

To Define Effective Governance, Understand its Purpose 122

The Strands of Governance 123

Steering Body 123

Standards 124

Policies/Procedures 125

Gates 125

Review/Audit 127

Compliance 127

Responsibility and Accountability 127

Authority 128

Decision Rights 128

Rules/Guidelines 129

PMO Role in Governance 133

Adaptive Governance 133

Developing Governance Intelligence 135

Key Takeaways 136

7 CONNECT 137

Disconnected and Adrift 139

Power of Connections 139

The DNA Strands of Connect: How and What to Connect 140

Connecting Customers, Stakeholders, Networks, and Connections (Identifying the Invisible) 141

Connecting Silos: Bridging theMatrix 145

Connecting Business Activities and Organizational Priorities 147

Connecting Interfaces and Interdependencies 149

Holacracy: Antidote to theMatrix? 150

Connecting Is Communicating 151

Why Communication Is Not EnoughYou Need aMarcomStrategy 152

Leveraging Social Media 153

Relationships: Strengthening Relationships and Developing Partnerships 153

Community and Collaboration 155

Developing Connect Intelligence 156

Key Takeaways 157

8 MEASURE 159

Why Does Measurement Continue To Be Elusive and Challenging? 160

The DNA Strands of Measure 163

Objectives 163

Key Results 165

Reporting: Presentation and Communication 170

ActionWhat CanWe Do with the Measures? Are theMeasures Actionable? 172

LearningAreWe Getting Effective

Feedback? AreWe Learning and Adjusting? 173

Defining and Measuring Project Success 173

Objectives and Key Results (OKRs) 176

Developing an Integrative Approach: Strategy Execution Measurement Framework 177

Measuring and Showing PMO Value 181

Illuminating PMO Value 187

Sustaining PMO Value: Managing Value Dissipation and Benefits Erosion 187

Next-Generation Measures 188

ProjectManagement Artificial Intelligence (PI) 188

Developing Measure Intelligence 189

Key Takeaways 191

9 CHANGE 193

Change Is the Catalytic Element in the DNA of Strategy Execution 194

Change Is Hard 195

The DNA Strands of Change 197

Awareness 197

Anticipation 199

Absorption 200

Adoption 201

Customer 202

Choices 206

Communication 208

Connectors 208

How to Develop Change Intelligence 210

Dealing with Change Resistance 210

How to Get Results without Being a Nag 211

From Managing Change to Changemaking 212

Changing the World with Change Intelligence 214

Key Takeaways 215

10 LEARN 217

Traditional PM and PMOs Are Not Organized for Learning 218

Need for a New Perspective 219

Learning from Failure 220

How to Make Failure Survivable 222

The DNA Strands of Learn: 7 Cs of Cultivating a Learning Environment 224

Culture 224

Curiosity 226

Capture 226

Community and Collaboration 230

Curation 231

Correcting (Self-Correction and Application) 232

Continuous Innovation 233

Moving from Continuous Improvement to

Continuous Experimentation, Iteration, and Innovation 233

Meta-Learning 234

Developing Learning Intelligence 235

Key Takeaways 235

11 SIMPLIFY: BUILDING THE DEPARTMENT OF SIMPLICITY 237

Kill the PMO? 238

Why Is Simplicity a Strategic Imperative in todays Disruptive Dance-world? 239

Optimizing for Efficiency versus

Optimizing for Simplicity 239

Why Is Simplicity Hard? 240

PM and PMO Principles of Simplicity 241

How to Build a Department of Simplicity 243

Rethinking Maturity: Subtraction, Not Addition 246

Creating Viral Customers&

Stakeholders 247

Developing Simplify Intelligence 248

Key Takeaways 249

12 BALANCE: DANCE-ING ON THE EDGE OF CHAOS 251

Learning to DANCE 254

Agile Being Agile 256

Beyond Agile:Whats Next? 257

Thriving at the Edge of Chaos 257

What Is the Next Generation? 258

Ten Skills for Next-Generation Project Management and PMOs 259

Application Questions 261

Feedback Loops: Project Management/PMO Delight Index (PDI) 263

Ben or BoB? 264

A APPLICATION OF DNA OF STRATEGY EXECUTION 267

B PMO FUNCTIONS AND ACTIVITIES SERVICE CATALOG 273

BIBLIOGRAPHY 279

ACKNOWLEDGMENTS 293

ABOUT THE AUTHOR 295

INDEX 297