Beschreibung
Retention is becoming one of the most pressing concerns of employers worldwide. This book provides an overview of talent retention and defines retention and turnover in very specific measures. It explores the full impact of talent departure and most important it offers proven solutions to talent retention. The book clearly shows how to forecast the ROI of talent retention solutions and how to capture the actual ROI after the solution was implemented. This is a practical book providing an ROI approach to HR managers and practitioners.
Autorenportrait
THE AUTHORS
JACK J.PHILLIPSis chairman of the ROI Institute. A seasoned HR veteran, Phillips has served as a senior HR executive in two Fortune 500 companies and in top executive roles, including president of a regional bank. A prolific writer, Phillips is the author or editor of more than 50 books and more than 200 articles.
LISA EDWARDSserves as director, Global Learning and Development, at Corbis (www.Corbis.com) where she is responsible for developing Corbis' managers and leaders across sixteen countries.
Inhalt
List of Figures, Tables, and Exhibits xiii
Acknowledgements xvii
1 Talent Management: The Key to Organizational Success 1
2 Why Talent Retention Is a Serious Problem 26
3 An ROI Approach to Managing Retention 42
4 Measure and Monitor Turnover and Retention Data 58
5 Develop Fully Loaded Costs of Talent Departure 79
6 Diagnose Cause of Talent Departure 105
7 Recruit Talent 138
8 Establish an Appropriate Work Environment 161
9 Create Equitable Pay and Performance Processes 191
10 Build Motivation and Commitment 214
11 Match Solutions to Needs 243
12 Forecast ROI of Retention Solutions 257
13 Calculate ROI of Retention Solutions 276
14 Make Adjustments and Continue 299
15 Case Study: A Masters Degree for High-Potential
Employees: Federal Information Agency 327Jack J. Phillips
16Case Study: Skill-Based Pay: SoutheastCorridor Bank (SCB)352Patricia Pulliam Phillips
17 Case Study: Coaching for New Employees: Global Media Company 368Lisa Ann Edwards and Christina Lounsberry
Index 381
About the Authors 401
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