At a time when business demands urge companies to innovate and CIOs face increasing cost pressures, offshore delivery offers the opportunity to industrialize the implementation processes for system harmonization, consolidation, and enhancement, thereby realizing substantial cost savings and quality improvements. Rightshore® - a registered trademark of Capgemini - is about organizing the distributed delivery process that embraces on-site, nearshore and offshore services.

This book describes successful global delivery models utilizing industrialized methods to deliver SAP® projects from India. While the first part is devoted to management concepts, service offerings and the peculiarities of working together with India, the second part features eight case studies from different industries and from around the world describing how India delivery centers have been successfully deployed in SAP® development projects.

Anja Hendel works for the Corporate IT of Celesio AG in Stuttgart and was a senior consultant with Capgemini in Germany. She is experienced in managing technical teams with a focus on large international SAP® template and roll-out projects. She holds a degree in combined business administration and computer science from the University of Cooperative Education Stuttgart, and a B.A. from the Open University in Milton Keynes.

Wolfgang Messner is a director with Capgemini in India and experienced in business consulting and managing cross-cultural teams in software development. He was a visiting faculty at the Indian Institute of Management Bangalore, and holds a doctorate in marketing from the University of Kassel, an MBA from the University of Wales, and an advanced degree in computing science from the Technical University Munich and the University of Newcastle-upon-Tyne.

Frank Thun is a principal consultant with Capgemini in Germany and heads the sales logistics consulting team. He has experience in designing and executing business transformation projects in North and Central America, Asia and Europe. He holds an advanced degree in Economics from the University of Kiel and the University of Glasgow.

Aspects of Offshoring to India.- The Rightshore® Model.- Offshoring in India: Opportunities and Risks.- Economic and Business Effects of IT Offshoring.- Industrialization of Application Implementations.- Offshore ERP Services.- Transforming the Front-office.- Intercultural Aspects of Project Management in India.- Managing from a Distance: Virtual Delegation to India.- How to Start a Rightshore® Project.- Case Studies for Rightshore®.- Case Study: A New Sales Planning Platform for the Automotive Supplier Industry.- Case Study: Remote Customizing.- Case Study: Testing for the Utilities Sector.- Case Study: Preparation of Training Materials for Manufacturing Industries.- Case Study: Software Development for a Global Manufacturing Company.- Case Study: Data Migration for a Global Semiconductors Manufacturer.- Case Study: Distributed Delivery of an SAP Solution at a US Life Science Company.- Case Study: Management Learnings for Distributed Delivery from a Major Engagement in the CPR Industry.