Implementing International Services
A Tailorable Method for Market Assessment, Modularization, and Process Transfer
Burr, Wolfgang / Herrmann et al, Thomas
Erschienen am
01.02.2009, Auflage: 1. Auflage
Beschreibung
InhaltsangabeService Management; Internationalization of Services; Business Process Management; Service Engineering; Modularization
Autorenportrait
Prof. Dr. Tilo Böhmann, International Business School of Service Management/University of Hamburg, Germany Prof. Dr. Wolfgang Burr, University of Stuttgart, Germany Prof. Dr. Thomas Herrmann, Ruhr-Universität Bochum, Germany Prof. Dr. Helmut Krcmar, Technische Universität München, Germany
