Leroy White is Professor of Operational Research at the University of Warwick, UK. His main research interests are management science/operational research, problem structuring methods, social network analysis, strategic partnerships, large group decision-making. Martin Kunc is Professor of Management Science, Southampton Business School, University of Southampton, UK. His interests are in behavioural decision making, system dynamics modelling and strategic management. Katharina Burger is a Lecturer in the Operations and Management Science Group at the University of Bristol, UK. Her main research interests are sustainable urban transitions, participatory methods and theories of practice. Jonathan Malpass is a Principal Researcher in the Behavioural, Organisational and System Science group at BT. His research focuses on the impact of change on both employees and customers.