'poor communication is one of the prime causes of personal and business failure'There are many books on communication. Few writers, however, share John Adair's wide experience of management and leadership development in both business and military spheres, which adds a rarely found depth and insight to hard-edged practical techniques.John Adair's books have sold hundreds of thousands of copies. This book encapsulates his writing on the art and skills of effective communication. You will find it equally valuable whether you are beginning your career or looking for an expert refresher course.