This book focuses on major communication challenges in clinical practicethat is, communicating effectively with anxious, "difficult," or dissatisfied patients; communicating and integrating preventive and oral health messages and education in primary dental care; and finding ways to improve patient care without adding to the stress of frontline clinical practice. Implementing the strategies devised by these international experts can dramatically improve the success of any dental practice.

Chapter 1: IntroductionChapter 2: Basic Communication SkillsChapter 3: Advanced Communication SkillsChapter 4: Communicating in Special Dental SituationsChapter 5: Understanding and Finding Solutions: The Dentally Anxious PatientChapter 6: Understanding and Finding Solutions: The "Difficult" and Dissatisfied PatientChapter 7: Preventive Health Principles for Dental PracticeChapter 8: Integrating Oral Health Education into Primary Dental CareChapter 9: Communication, Stress and Improved Patient CareIndex