The Leader in Resources for Training& HR Professionals for the Past Four Decades

For 40 years,The Pfeiffer Annuals have helped professionals in the workplace learning and performance field to stay ahead of their organizations' needs.The 2012 Pfeiffer Training Annual is no exception. It offers a hands-on guide to the latest thinking and approaches to training and development. To address the more-need-less-time dilemma, the Annual presents a "Learning in the Moment" theme, with valuable information on such practical topics as teamwork, communication, leadership, and emotional intelligence.

ELAs are presented as complete, ready-to-use training designs. This year we are honored to have ELAs from training leaders you have come to depend on: Julie O'Mara, M.K. Key, Dennis Gilbert, Lou Russell, and Robert Alan Black. In the Instruments section Jean Barbazette shares an instructor skills survey that you will want to put to use immediately.

Use the articles section for your own professional development or as a lecture resource within your training sessions. Must-haves in this section include articles by Homer Johnson, Zane Berge, and Gary Wise. The highlight of this Annual is Dr. Donald Kirkpatrick's article about how the Four Levels of Evaluation came about. You will be intrigued to learn how evaluation fits with the theme, identifying more than a dozen ways to evaluate learning in the moment.

With the depth and breadth of resources, Annual content is entirely new each year, ensuring a steady stream of contemporary knowledge and tools. Use the Annual to stay on top of developments within the profession, dip into the content for a contribution that targets a specific performance need or to develop a complete program, and learn how others in the field are tackling the ever-increasing challenges of developing a capable, productive workforce.

Discover more atwww.pfeiffer.com

Elaine Biech is president and managing principal of ebb associates inc, a strategic implementation, leadership development, and experiential learning consulting firm. She is the author and editor of over four dozen books includingThe Book of Road-Tested Activities andTraining for Dummies. She is also a recipient of the Gordon M. Bliss Award, the highest honor bestowed by ASTD (American Society of Training and Development).

Website Contents xiii

Preface xvii

The Difference Between Training and Consulting: Which Annual to Use? xxiii

Introduction toThe 2012 Pfeiffer Annual: Training xxvii

Experiential Learning Activities

Introduction to the Experiential Learning Activities Section 1

Experiential Learning Activities Categories 5

Are You Aware? Forming Impressions 15K.M. Tripathi, Rajinder Kaur Sokhi, and Mitu Mandal

Twenty-Five Ways to Include Others: Taking Action 19Julie O'Mara

Barnyard Basics: Avoiding Communication Foibles 27M.K. Key and Brenda Barker

Number Recall: Positioning Emphasis for Influence 31Paul H. Pietri and Teresa G. Weldy

Practice Role Play: Experiencing Emotional Intelligence 35Shri S.S. Roy

I See What You Mean: Sending and Receiving Messages 51Sharon Dera

Who's in Control? Exploring an Emotional Intelligence Competency 55Dennis E. Gilbert

Logos for You: Understanding Different Perspectives 63David Piltz

Rough Day @ Work: Resolving Conflict Through an Online Simulation 67Noam Ebner and Yael Efron

**Pair/Share: Identifying Triggers to Negative Emotions 77Lou Russell

Cheering a Community: Opening with Energy 81Robert Alan Black

Subject-Matter Expert: Learning Factual Material 83Linda M. Raudenbush

Crossword Conundrum: Reviewing Concepts 87Margie Parikh

**Role Montage: Discovering Leadership Influencers 93Jan M. Schmuckler

The Fugitive: Assessing the Style of a Leader 101Guido R. Britez

Values in Leadership: Understanding the True Drivers 105Mohandas Nair

Editor's Choice

Introduction to the Editor's Choice Section 113

Playing to Learn: Engaging Learners with Frame Games 115Steve Sugar, Gregory R. Williams, and Linda M. Raudenbush

Preparing Participants to Get the Most from Experiential Learning 121Philip Donnison

Inventories, Questionnaires, and Surveys

Introduction to the Inventories, Questionnaires, and Surveys Section 125

Three-Dimensional Emotional Competence Inventory (3D-ECI) 127Sethu Madhavan Puravangara

Classroom Instructor Skills Survey 147Jean Barbazette

Institutional Climate Survey 161K.S. Gupta

Articles and Discussion Resources

Introduction to the Articles and Discussion Resources Section 171

**One-Minute Learning Through Reflective Practice 173Homer H. Johnson and Anne H. Reilly

**Questioning the Teachable Moment 183Brittany Ashby

**Opportunities and Risks of Incorporating User-Created Content in an Organizational Training Strategy 189Christine Hipple and Zane L. Berge

Building Bridges Between Psychology and Conflict Resolution: Implications for Mediator Learning 199Kenneth Cloke

How to Avoid Change Management Workshops That Fail 213Rick Maurer

Mistakes That Trainers MakeAnd How to Avoid Them 217Deborah Spring Laurel

**Adopting a Learning Continuum: The Urgency to Reinvent Training Organizations 225Gary G. Wise

Strategies and Technologies for Posting Training Presentations Online 247Tom Bunzel

Online Learning 101: Using a Framework to Consider and Select e-Learning Tools 267Susan Landay

**Using Playbooks: A Unique Strategy in Technical Oversight of Highly Hazardous Operations 281James L. Gary and Michele L. Summers

Facilitating in the Virtual Classroom: How to Compensate for the Lack of Body Language 295Darlene B. Christopher

**The Story of the Kirkpatrick Four Levels: Evaluating in the Moment 301Don Kirkpatrick with Elaine Biech

Contributors 307

Contents of the Companion Volume, 313The 2012 Pfeiffer Annual: Consulting

Pfeiffer Publications Guide 317

Cutting-Edge Topics

**Learning in the Moment Topics