Handbook of Workplace Assessment

Given the trend for organizations to streamline their workforces and focus on acquiring and retaining only top talent, a key challenge has been how to use assessment programs to deliver a high-performing workforce that can drive revenues, shareholder value, growth, and long-term sustainability.

TheHandbook of Workplace Assessment directly addresses this challenge by presenting sound, evidence-based, and practical guidance for implementing assessment processes that will lead to exceptional decisions about people. The chapters in this book provide a wide range of perspectives from a world-renowned group of authors and reflect cutting-edge theory and practice.

TheHandbook of Workplace Assessmentprovides the framework for what should be assessed and why and shows how to ensure that assessment programs are of the highest qualityreviews best practices for assessing capabilities across a wide variety of positionssummarizes key strategic applications of assessment that include succession management, mergers, acquisitions and downsizings, identification of potential, and selection on a global scalehighlights advances, trends, and issues in the assessment field including technology-based assessment, the legal environment, alternative validation strategies, flaws in assessment, and the strategic use of evaluation to link assessment to organizational priorities

This SIOP Professional Practice Series Handbook will be applicable to HR professionals who are tasked with implementing an assessment program as well as for the users of assessments, including hiring managers and organizational leaders who are looking for direction on what to assess, what it will take, and how to realize the benefits of an assessment program. ThisHandbook is also intended for assessment professionals and researchers who build, validate, and implement assessments.

The Editors

John C. Scott is chief operating officer and cofounder of APTMetrics, Inc., a global human resource consulting firm that designs sophisticated talent management solutions for Fortune 100 companies and market innovators. He is coeditor ofThe Human Resources Program?Evaluation Handbook and coauthor ofEvaluating Human Resources Programs: A Six-Phase Approach for Optimizing Performance.

Douglas H. Reynolds is vice president of assessment technology at Development Dimensions International, where he leads the development and deployment of assessment and testing products. Recently Doug coauthoredOnline Recruiting and Selection, a book on the integration of technology with personnel selection practices.

Figures, Tables, and Exhibits xvii

Foreword xxiiiJanine Waclawski, Allan H. Church

Preface xxvJohn C. Scott, Douglas H. Reynolds

Acknowledgments xxxiii

The Editors xxxv

The Contributors xxxvii

Part One: Framework for Organizational Assessment 1

1 Individual Differences That Infl uence Performance and Effectiveness: What Should We Assess? 3Kevin R. Murphy

2 Indicators of Quality Assessment 27Fritz Drasgow, Christopher D. Nye, Louis Tay

3 General Cognitive Ability 61Michael A. McDaniel, George C. Banks

4 Personality 81Robert Hogan, Robert B. Kaiser

5 Assessment of Background and Life Experience: The Past as Prologue 109Leaetta M. Hough

6 Knowledge and Skill 141Teresa L. Russell

7 Physical Performance 165Deborah L. Gebhardt, Todd A. Baker

8 Competencies, Job Analysis, and the Next Generation of Modeling 197Jeffery S. Schippmann

Part Two: Assessment for Selection, Promotion, and Development 233

So Where Are the Promised, Practical, and Proven Selection Tools for Managerial Selection and Beyond? A Call to Action 235Judith L. Komaki

9 Assessment for Technical Jobs 247Wanda J. Campbell

10 Assessment for Administrative and Professional Jobs 279Lia M. Reed, Rodney A. McCloy, Deborah L. Whetzel

11 Assessment for Sales Positions 323Steven H. Brown

12 Assessment for Supervisory and Early Leadership Roles 365Mark J. Schmit, Jill M. Strange

13 Executive and Managerial Assessment 395Ann Howard, James N. Thomas

14 The Special Case of Public Sector Police and Fire Selection 437Gerald V. Barrett, Dennis Doverspike, Candice M. Young

Part Three: Strategic Assessment Programs 463

15 The Role of Assessment in Succession Management 465Matthew J. Paese

16 Assessing the Potential of Individuals: The Prediction of Future Behavior 495Rob Silzer, Sandra L. Davis

17 Assessment for Organizational Change: Mergers, Restructuring, and Downsizing 533John C. Scott, Kenneth Pearlman

18 Global Applications of Assessment 577Ann Marie Ryan, Nancy T. Tippins

Part Four: Advances, Trends, and Issues 607

19 Advances in Technology-Facilitated Assessment 609Douglas H. Reynolds, Deborah E. Rupp

20 The Legal Environment for Assessment 643R. Lawrence Ashe Jr., Kathleen K. Lundquist

21 Validation Strategies 671S. Morton McPhail, Damian J. Stelly

22 Addressing the Flaws in Our Assessment Decisions 711James L. Outtz

23 Strategic Evaluation of the Workplace Assessment Program 729E. Jane Davidson

24 Final Thoughts on the Selection and Assessment Field 757Paul R. Sackett

Appendix: Example Assessments Designed for Workplace Application 779Jill M. Strange, Michael R. Kemp

Name Index 797

Subject Index 809