Emotional Intelligence in Action shows how to tap the power of EI through forty-six exercises that can be used to build effective emotional skills and create real change. The workouts are designed to align with the four leading emotional intelligence measuresEQ-I or EQ-360, ECI 360, MSCEIT, and EQ Map, or can be used independently or as part of a wider leadership and management development program. All of the book's forty-six exercises offer experiential learning scenarios that have been proven to enhance emotional intelligence competencies.

Marcia Hughes, president of Collaborative Growth, serves as a strategic communications partner for organizations and trainers and is a professional speaker. She offers emotional intelligence training and coaching and is a certified trainer in the EQI and EQ 360.

L. Bonita Patterson is president of Polaris Consulting Group, an organizational effectiveness firm specializing in leadership and team development to improve bottom-line results.

James Bradford Terrell is the developer of the network WhatsYourEQ.net. He coaches leaders and teams using the Bar-On EQI and EQ 360 and Spiral Dynamics.

Foreword by Reuven Bar-On.

Acknowledgments.

Introduction: Getting the Most from This Resource.

PART ONE:Using Emotional Intelligence to Create Real Change.

Chapter 1: The Case for Emotional Intelligence.

Chapter 2: How Everyone Can Use the Workouts: Cross-Reference Matrix.

PART TWO:Exploring Fifteen Competencies of Emotional Intelligence.

1. Self-Regard.

2. Emotional Self-Awareness.

3. Assertiveness.

4. Independence.

5. Self-Actualization.

6. Empathy.

7. Social Responsibility.

8. Interpersonal Relationships.

9. Stress Tolerance.

10. Impulse Control.

11. Reality Testing.

12. Flexibility.

13. Problem Solving.

14. Optimism.

15. Happiness.

PART THREE:Emotional Intelligence Workouts to Build Effective Skills.

1. Self-Regard.

Workout 1.1 Of Thine Own Self Be Aware.

Workout 1.2 Reconciliation.

Workout 1.3 Toot Your Horn and Scratch Your Back.

2. Emotional Self-Awareness.

Workout 2.1 Are You in Touch?

Workout 2.2 It Just Bubbles Up.

Workout 2.3 Moving Toward, Moving Away.

Workout 2.4 Grow Your Personal Power.

3. Assertiveness.

Workout 3.1 Ramp It Up.

Workout 3.2 Dial It Back.

Workout 3.3 Getting Your Point Across.

4. Independence.

Workout 4.1 Cut the Apron Strings.

Workout 4.2 Solitary Effort.

Workout 4.3 Going Along with the GroupOr Not.

5. Self-Actualization.

Workout 5.1 The Scavenger Hunt.

Workout 5.2 Becoming All That You Can Be.

Workout 5.3 Applying Inspiration.

6. Empathy

Workout 6.1 Connect Feeling with Meaning.

Workout 6.2 Mixed Emotions.

Workout 6.3 Do As the Empathic Do.

7. Social Responsibility.

Workout 7.1 Reflect the Best.

Workout 7.2 Who Do I Work for?

Workout 7.3 The Value of Volunteering.

8. Interpersonal Relationships.

Workout 8.1 Youve Got Good News.

Workout 8.2 Making New Friends.

Workout 8.3 Fun and Meaningful Relationships.

9. Stress Tolerance.

Workout 9.1 Cause Youve Got Personality.

Workout 9.2 Water Off a Ducks Back.

Workout 9.3 Deep Center Breathing.

10. Impulse Control.

Workout 10.1 To Impulse or Not to Impulse.

Workout 10.2 The Urge to Splurge.

Workout 10.3 Hot Buttons.

11. Reality Testing.

Workout 11.1 Feel, Hear, SeeIs It Reality?

Workout 11.2 Visit Their Reality.

Workout 11.3 Using All Three of Your Minds.

12. Flexibility.

Workout 12.1 No More Shutdowns.

Workout 12.2 Yes, No, Maybe So .

Workout 12.3 Flex Time.

13. Problem Solving.

Workout 13.1 Using the MasterSolve Model for Teams.

Workout 13.2 Win-Win Negotiating.

Workout 13.3 Lets Cover Our Bases.

14. Optimism.

Workout 14.1 Be Solution-Focused.

Workout 14.2 See a Positive Resolution.

Workout 14.3 The Optimistic Explanation.

15. Happiness.

Workout 15.1 Growing My Happiness.

Workout 15.2 Pay It Forward with Gratitude.

Workout 15.3 Attitude of Gratitude.

Resources.

References.

About the Authors.

Index.

How to Use the CD-ROM.

Pfeiffer Publications Guide.